1. Introduction & Identity of the Controller

IPTV UK Elite Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal data transparently. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit iptvuk-elite.com and use our IPTV subscription services.

We are the data controller for the personal data we process about you.

2. What Personal Data We Collect

2.1 Data You Provide Directly

• Name and email address (when subscribing or contacting us)
• Payment information — processed entirely by PCI-compliant third-party payment processors; we do not store card details
• WhatsApp contact number (if you choose to contact us via WhatsApp)
• Device details you supply to activate your subscription (e.g., MAC address or device ID)
• Correspondence and support requests you send to us

2.2 Data Collected Automatically

• IP address and approximate geolocation
• Browser type, version, and language
• Pages visited, time on page, and referring URL
• Device type and operating system
• Cookies and similar tracking technologies (see Section 6)

3. Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:

4. How We Use Your Information

• Providing, activating, and maintaining your IPTV subscription
• Processing payments and issuing receipts
• Sending service-related communications (subscription confirmation, renewal reminders)
• Providing customer support via WhatsApp and email
• Detecting and preventing fraud, abuse, and security incidents
• Improving our website and service quality through aggregated analytics
• Complying with our legal obligations under UK law

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

5. Data Sharing & Third-Party Processors

We share data only with trusted third parties who process it on our behalf and under our instructions, and only to the extent necessary:

• Payment processors (e.g. PayPal, Stripe) — to handle subscription payments securely. They are PCI-DSS compliant and subject to their own privacy policies.
• Google Analytics / Google Tag Manager — for anonymised website usage analytics. Data is processed in accordance with Google's privacy policy and standard contractual clauses.
• WhatsApp Business — for customer communications you initiate. Your use is subject to Meta's privacy policy.
• Hosting and infrastructure providers — Vercel and cloud data centre providers hosting our platform in the UK/EEA.

We may disclose your data to law enforcement or regulators where required by law or to protect our legal rights.

6. Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your device. We use:

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our service.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include TLS encryption for data in transit, access controls, and secure password hashing. Payment details are never stored on our servers — all transactions are handled by PCI-DSS compliant payment processors.

8. International Transfers

Some of our service providers (e.g. Google, PayPal) may transfer and process your data outside the UK. Where this occurs, we ensure adequate safeguards are in place — such as UK adequacy decisions or Standard Contractual Clauses — in compliance with UK GDPR Chapter V.

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law:

• Subscription account data: retained for the duration of your subscription, plus 2 years thereafter for dispute resolution and legal compliance.
• Payment transaction records: retained for 7 years in line with HMRC requirements.
• Support correspondence: retained for 2 years after the last interaction.
• Analytics data: aggregated and anonymised; raw logs are retained for up to 14 months (Google Analytics default).

When data is no longer required, it is securely deleted or anonymised.

10. Your Rights Under UK GDPR

You have the following rights regarding your personal data. To exercise any of these rights, please contact us at contact@iptvuk-elite.com. We will respond within one calendar month.

11. Right to Complain to the ICO

If you believe we have handled your personal data unlawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection supervisory authority:

We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please contact us first.

12. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the "Last updated" date. For significant changes, we will notify active subscribers by email. Your continued use of our services after the updated date constitutes acceptance of the revised policy.

14. Contact Us

For any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us: