Common IPTV Error Codes & Fixes (Handy Guide)

Translating Geek Speak

Don't panic when you see an error code. Here is what they actually mean in plain English.

Error 401: Unauthorized

What it means: The door is locked. Your username or password is wrong, or your subscription has expired.

The Fix: Check for typos (Is it an 'I' or an 'l'?). If you are sure it's right, check if your sub has run out.

Error 404: Stream Not Found

What it means: The channel isn't there. It might be down for maintenance or moved.

The Fix: Click "Update Playlist" or "Refresh EPG" in your app. If it's still gone, report it to support.

Stream Loop (Repeating 10 seconds)

What it means: This is usually a player glitch, not a server issue.

The Fix: In TiviMate, go to Settings > Playback > "ts" buffer. Increase it. Or change your Decoder from Hardware to Software.

Black Screen (Sound but no Video)

What it means: Your device doesn't know how to decode the video format.

The Fix: Change Player/Decoder settings in your app.

For anything else, screenshot it and send it to our WhatsApp Support.