Our Commitment to Your Satisfaction

At PrimeStream IPTV UK, we stand behind the quality of our service. We believe that you should have the opportunity to experience our IPTV service risk-free. That's why we offer a comprehensive 30-day money-back guarantee on all subscription plans.

30-Day Money-Back Guarantee

If you are not completely satisfied with our service for any reason, you may request a full refund within 30 days of your initial purchase date. This applies to all subscription plans:

• 1-Month subscriptions (all device tiers)
• 3-Month subscriptions (all device tiers)
• 6-Month subscriptions (all device tiers)
• 12-Month subscriptions (all device tiers)

Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

• Time limit: Request must be made within 30 days of purchase
• First-time purchase: Refunds apply to your initial subscription only
• Account in good standing: Your account must not have violated our Terms of Service

How to Request a Refund

Requesting a refund is simple:

1. Contact us via WhatsApp (fastest method) or email at contact@primestream-iptvuk.online
2. Provide your order details including your email address and payment reference
3. State your reason for the refund (optional, but helps us improve)
4. Receive confirmation of your refund request within 24 hours

Refund Processing

• Processing time: Refunds are processed within 5-7 business days
• Refund method: Refunds are issued to your original payment method
• PayPal: Refunds typically appear within 1-2 business days
• Credit/Debit cards: May take 5-10 business days depending on your bank
• Cryptocurrency: Refunded in GBP equivalent via PayPal or bank transfer

Non-Refundable Situations

Refunds may not be available in the following circumstances:

• Requests made after the 30-day refund period
• Renewals of existing subscriptions (only initial purchases qualify)
• Accounts terminated due to Terms of Service violations
• Fraudulent or abusive refund requests

Free Trial Alternative

If you're unsure about committing to a paid subscription, we recommend starting with our free 24-hour trial. This allows you to test our service with full access to all features before making a payment. Contact us via WhatsApp to request your free trial.

Service Issues

Before requesting a refund, please contact our 24/7 support team. Many issues can be resolved quickly, including:

• Buffering or streaming quality issues
• App configuration problems
• Channel or content availability questions
• Device compatibility concerns

Our support team is available around the clock via WhatsApp and typically resolves issues within minutes.

Contact Us

For refund requests or questions about this policy, please contact us:

• WhatsApp: Available 24/7 (fastest response)
• Email: contact@primestream-iptvuk.online

We process all legitimate refund requests promptly and aim to resolve any concerns to ensure your complete satisfaction.