1. Introduction

PrimeStream IPTV UK ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primestream-iptvuk.online and use our IPTV services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and email address
• Payment information (processed securely through third-party providers)
• WhatsApp contact number (when you contact us)
• Device information for service delivery

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device and operating system information

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our IPTV services
• Processing your subscription and payments
• Sending you service-related communications
• Providing customer support via WhatsApp and email
• Improving our website and services
• Complying with legal obligations

4. Data Protection

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Payment information is processed through secure, PCI-compliant third-party payment processors.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. We use cookies for analytics (Google Analytics) and to remember your preferences.

6. Third-Party Services

We may use third-party services that collect information, including:

• Google Analytics for website analytics
• Payment processors (PayPal, Stripe) for secure transactions
• WhatsApp for customer communication

7. Your Rights

Under UK data protection laws (GDPR/UK GDPR), you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Data portability
• Withdraw consent at any time

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Subscription data is typically retained for the duration of your subscription plus 2 years.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: contact@primestream-iptvuk.online
• WhatsApp: Available 24/7 for enquiries